Open Tickets
2
1 in progress
Outstanding Balance
$500
Due
Next Payment Due
Monthly retainer
Service Plan
Managed Essentials
Active subscription
System Status
Overall● All systems operational
Uptime (30 days)99.97%
Last backup✓ Today
MonitoringActive
30-day uptime
Your Plan — Managed Essentials
✓Proxmox VM management
✓Daily automated backups
✓Tailscale VPN
✓Patch management
✓4-hour response time
✓Monthly check-in call
Recent Tickets
| # | Title | Priority | Status | Date |
|---|---|---|---|---|
| #1003 | Server running slow after Windows update | P2 – High | In Progress | |
| #1002 | VPN access not working for new employee | P3 – Normal | Open |
Need Support?
For issues, questions, or changes — we respond within your SLA window.
P1 outages always get priority regardless of time.
My Tickets
| # | Subject | Priority | Status | Last Update | |
|---|---|---|---|---|---|
| #1003 | Server running slow after Windows update | P2 – High | In Progress | ||
| #1002 | VPN access not working for new employee | P3 – Normal | Open | ||
| #1001 | Set up Tailscale access for remote work | P3 – Normal | Resolved |
Outstanding
$500
1 unpaid invoice
Next Due
Monthly retainer
Total Paid (YTD)
$1,500
3 invoices paid
Invoice History
| Invoice | Description | Amount | Due Date | Status | |
|---|---|---|---|---|---|
| 2026-0004 | Managed Essentials — | $500.00 | Due | ||
| 2026-0003 | Managed Essentials — | $500.00 | Paid | ||
| 2026-0002 | Managed Essentials — | $500.00 | Paid | ||
| 2026-0001 | Managed Essentials — + Setup Fee | $800.00 | Paid |
Subscription
PlanManaged Essentials
Amount$500 / month
Next billing
StatusActive
Profile
Change Password
System Status
All Systems OperationalMain Server
Up — 99.97% uptime
Avg ping: 12 ms
Backup System
Up — 100% uptime
Last run: today
VPN / Tailscale
Up — 100% uptime
Avg ping: 4 ms
Internet Connection
Up — 99.9% uptime
Avg ping: 8 ms
30-Day Uptime
Main Server99.97% — 13 min downtime
Backup System100%
VPN / Tailscale100%
Internet Connection99.9% — 43 min downtime
Overall average
🛡️ Protection Journey
Welcome Aboard
Joined the NorthStack family
✓ Unlocked
30 Days Protected
One month of managed IT coverage
✓ Unlocked
Quarter Covered
90 days of continuous protection
Six-Month Strong
Half a year of managed IT
One Year Anniversary
Full year with NorthStack IT
Long-Term Partner
Two years of trusted partnership
🎫 Support
First Request
Submitted your first support ticket
✓ Unlocked
First Resolved
First ticket closed and resolved
✓ Unlocked
Three and Done
Three tickets resolved successfully
✓ Unlocked
Power User
Ten tickets resolved
Zero Open Tickets
All issues resolved simultaneously
📈 Reliability
Monitoring Active
At least one system being monitored
✓ Unlocked
Perfect Week
100% uptime for 7 consecutive days
30-Day Streak
99.9%+ uptime across a full month
Always On
99.9%+ uptime for 90 straight days
👤 Account
Profile Complete
Company info added to your account
✓ Unlocked
Auto-Pay Enabled
Subscription on automatic billing
Leveled Up
Upgraded to a higher service tier
Referral Sent
Referred another business to NorthStack